Most Frequently Asked Questions

Q: What does this cost the school?

A: This program is free to the school. This is part of the Cyberwize program to give back to the community.  Cyberwize will administer the program at no charge to any Charitable Non-Profit 501 (c)(3) Organization.

Q: How does the school get paid?

A: Each minute, every sale that is attributed to the school is totaled so the school knows in "real-time" what is in its account.  Moneys are transferred electronically to the school on a weekly basis.

Q: How do I track an order? 

A: To track an order, log in to your CyberOffice, click Ordering, click Order Status, then click Track Order. This will launch the UPS tracking page and give you the latest status on the delivery of your order.

Q: How do I change my phone number, e-mail address, or shipping address?

A: To update your profile, log in to your account, click on Main Controls, and click Update Profile. Then you can make the appropriate changes to your personal information.  Once you have finished, click Save.

Q: How do I handle an exchanges or returns?

A: Return or Exchange Procedures:

• For returns, contact the Cyberwize Customer Service department at 941-371-1010 to obtain a Return Merchandise Authorization (RMA) Number.  Your package must be returned with in 30 days of purchase to take advantage of the Cyberwize money-back guarantee (less shipping charges).

• For exchanges, customers may exchange commercially salable products for other products of equal value.  The rules are the same as the product return policy as listed above.

Q: What happens when a shipment is damaged?

A: Damaged Shipment Procedures:

• Whenever possible, note the damage when signing for the shipment.

• Keep all packing materials so that they may be inspected.

• Upon receipt of any damaged shipment, notify the Customer Service department immediately (within 48 hours) at 941-371-1010.

• You will be instructed to contact the carrier if a freight claim or freight inspection is needed.

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